Terms of Service

Article 1 (Purpose)

These Terms govern the conditions and procedures for using the AI English learning service ("Service") provided by Zeeggle ("Company"), and define the rights, obligations, and responsibilities between the Company and its members.

Article 2 (Definitions)

• "Service" refers to the AI-based English learning platform and related services provided by the Company.
• "Member" refers to a person who has registered for the Service and entered into a usage agreement.
• "Content" refers to conversations, learning records, and other data generated by members while using the Service.

Article 3 (Effect and Changes of Terms)

The Company may modify these Terms when necessary, and any changes will be notified to members through in-service announcements or email. We record the version, date and time, and source of each member's agreement to these Terms and the Privacy Policy. Members who do not agree to the modified Terms may discontinue use of the Service and withdraw their membership.

Article 4 (Service Provision)

The Company provides the following services:

• Interactive learning with AI English tutor
• Voice-based English conversation practice
• Personalized English learning content
• Learning progress and performance analysis

Article 5 (Membership Registration)

Membership is established when a user agrees to these Terms, submits a registration application, and the Company approves it. Members must provide accurate information during registration, and service access may be restricted for providing false information.

Article 6 (Member Obligations)

• Provide accurate personal information and update it immediately when changed.
• Safely manage your account information.
• Do not misuse the Service or interfere with others' use.
• Do not use developer tools, browser features, or other technical means to disrupt normal service operation or to copy, modify, extract, or misuse the Service or its content without authorization.
• Do not infringe on others' intellectual property rights or reputation.

Article 7 (Service Restrictions)

The Company may restrict service use or terminate membership if a member violates these Terms or interferes with normal service operation. In particular, if a member misuses the Service or copies, modifies, or extracts content without authorization through developer tools or other means, the Company may suspend or terminate the member's account with prior notice, or with notice afterward in urgent cases, and may deny a refund or other compensation where the member is responsible. Mandatory provisions of applicable law will prevail.

Article 8 (Paid Services)

Paid services may be offered as recurring subscriptions or one-time usage passes. Web payments are processed through PortOne and KG Inicis; purchases in the iOS and Android apps are processed by the Apple App Store and Google Play. Billing, cancellation, and refund handling may therefore follow the rules of the store or payment processor used for the purchase, in addition to these Terms.

Article 8-2 (Identity Verification)

The Company conducts identity verification procedures to confirm the identity of members before processing paid service payments.

• Identity verification is performed through the mobile phone identity verification service provided by Danal Co., Ltd., integrated via PortOne Inc.
• The member's mobile phone number is collected during identity verification and is used for payment processing and identity confirmation purposes.
• Information collected through identity verification (name, date of birth, gender, mobile phone number, CI, DI) is retained during the service usage period and used for subsequent payments without requiring re-verification.
• Identity verification is performed only once at the time of the first payment. For subsequent payments on the same account, the stored verification information is used.

Article 9 (Monthly Usage Time)

The Company provides members with a set amount of monthly AI conversation time based on the type of plan purchased.

• 'Monthly usage time' as used in these Terms refers to the amount of AI conversation time (in minutes) available each month based on the product purchased by the member.
• Monthly usage time per product will be separately announced on the service screen according to Company policy.
• Usage time is calculated based on the actual duration of AI conversation sessions (server-side measurement).

Article 10 (Usage Time Reset and Expiration)

• [Monthly Reset Principle] Monthly usage time automatically resets on the 1st of each month. Unused time from the previous month does not carry over.
• [No Carryover] Monthly usage time is valid only for the applicable month and cannot be refunded in cash.
• If the subscription is canceled or the usage pass expires, any remaining usage time will be forfeited.

Article 11 (Cancellation and Refund)

• If a user has not used the service at all after payment (no usage time consumed), withdrawal and full refund are available within 7 days from the payment date.
• If the service has been partially used, the refund amount is calculated as follows: Refund Amount = Payment Amount - (Usage fee for time consumed) - Penalty fee (if applicable)
• The usage fee for time consumed is based on the non-discounted list price.
• Bonus usage time provided through events, promotions, or referral rewards is excluded from refund eligibility.
• For purchases made through the Apple App Store or Google Play, cancellation and refund requests are handled under the applicable store's policies, and the store determines the final refund amount.

Article 12 (Compensation for Service Termination)

• If the Company intends to terminate the service due to business reasons, it will notify users at least 30 days in advance through in-service announcements and registered contact information (email, etc.).
• Upon service termination, refunds will be processed on a pro-rata basis for the remaining period of the user's paid plan.
• However, no separate compensation will be provided for usage time that has already expired according to Article 10 or bonus usage time provided free of charge.

Article 13 (Data Processing)

• Upon service termination, users' learning history and related data will be destroyed according to the Privacy Policy.
• The Company will provide users with at least 30 days to backup essential data (lesson records, etc.) before service termination.

Article 14 (Disclaimer)

• Service interruption due to force majeure such as natural disasters or war
• Service disruption caused by member's own fault
• Quality or stability of services provided by third parties
• Accuracy of AI-generated learning content (please use for reference purposes only)

Article 15 (Dispute Resolution)

Disputes arising from service use shall be resolved through mutual agreement between the parties, and if no agreement is reached, the courts of the Republic of Korea shall have jurisdiction.

Supplementary Provisions

These Terms of Service are effective as of September 21, 2026.